Terms of Use

1. About these terms

This website and the Zetld platform are operated by Zetld Ventures Pty Ltd (ABN 23 688 281 218) ("Zetld", "we", "us", "our"). By accessing this website, submitting information through it, using the AI chat, or (once live) accessing the Zetld platform, you agree to these Terms of Use ("Terms"). If you don't agree, don't use them.

These Terms are made up of three parts. Part A applies to everyone who visits zetld.io. Part B applies additionally to platform users once the platform is generally available. Part C applies additionally to participants in the beta / early-access program. Where Zetld enters into a separate written agreement with a customer (for example, a subscription order form or master services agreement), that agreement prevails over Part B to the extent of any inconsistency.

2. Not a law firm

Zetld is a technology company. It is not a law firm, a licensed conveyancer, a licensed financial adviser, or an insurance broker. Nothing on this website, in the AI chat, or on the platform constitutes legal, financial, or professional advice.

Where the platform surfaces analysis of a contract or property document, that analysis is a technology output. It is not a legal opinion. Where a qualified legal practitioner reviews or verifies material through the platform, any solicitor-client relationship is formed directly between you (or the relevant party) and that practitioner — not with Zetld. Zetld does not itself provide legal advice, hold a practising certificate, or accept instructions on legal matters.

Zetld's partnership with RMB Lawyers (and any other legal partners referenced on this site or footer) is a commercial partnership. Those firms do not provide legal advice to you through this marketing website.

3. Website content

Content on this website is provided for general informational purposes. While we work to keep information accurate, we make no warranty as to its completeness, accuracy, timeliness, or reliability. You should obtain independent professional advice before making decisions based on anything you read here.

4. AI chat assistant ("Ask Zetld")

This website includes an AI-powered chat assistant. Responses are generated by artificial intelligence and are for general informational purposes only. They are not legal, financial, or professional advice, and no solicitor-client relationship is formed with Zetld or with any legal practitioner through the chat.

You acknowledge that:

• Chat inputs may be transmitted to third-party large language model providers to generate responses. Handling of that data is described in our Privacy Policy.
• Chat responses may contain inaccuracies, omissions, or out-of-date information and must not be relied upon as the sole basis for any decision.
• Chat transcripts may be retained to operate, secure, and improve the service, in line with the Privacy Policy.
• You must not submit through the chat any confidential document, sensitive personal information, or personal information about a third party unless you have the right to do so.

5. Acceptable use of the website

You must not:

• Scrape, harvest, or systematically extract content from this website except as permitted by our robots.txt or with prior written consent.
• Use automated tools, bots, or scripts to interact with the AI chat, forms, or any other functionality.
• Attempt to reverse-engineer, probe, or interfere with the AI chat, its prompts, or its underlying models.
• Introduce malware, attempt unauthorised access, or interfere with the availability of the website.
• Submit false, misleading, or unlawful information through any form.
• Use the site or its content to build a competing product or dataset.

We may block, throttle, or terminate access to the website for any visitor we reasonably believe is breaching these Terms.

6. User submissions

When you submit information through this website (for example, contact forms, early-access forms, or the AI chat), you grant Zetld a non-exclusive, worldwide, royalty-free licence to use that information to respond to you, operate and improve the service, and for the purposes described in our Privacy Policy.

You warrant that you have the right to submit the information and that doing so does not breach any third-party right or law.

7. Intellectual property

All content on this website — including text, graphics, logos, images, videos, models, and software — is owned by or licensed to Zetld and is protected by Australian and international intellectual property laws. "Zetld" and the Zetld logo are trade marks of Zetld Ventures Pty Ltd.

You may view and download content for personal, non-commercial evaluation only. You must not reproduce, distribute, modify, publicly display, or create derivative works from any content without our prior written consent.

If you believe content on this site infringes your copyright, contact legal@zetld.io with the details required under section 116AH of the Copyright Act 1968 (Cth). We will investigate and, where appropriate, remove the content.

8. Data collection

Information collected via this website — including form submissions, chat interactions, and standard analytics — is handled in accordance with our Privacy Policy, which lists the categories of subprocessors we use.

9. Third-party links

This website may contain links to third-party websites or embedded third-party content. We are not responsible for the content, privacy practices, or availability of any linked or embedded resource. Inclusion of a link does not imply endorsement.

10. Accounts and eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to open a platform account. Where you access the platform on behalf of an organisation, you warrant that you are authorised to bind that organisation, and "you" refers to both you and that organisation.

Accounts are issued to named individuals. You must keep your credentials confidential, must not share or transfer them, and are responsible for all activity that occurs under your account. Passwords must meet the minimum strength requirements set by the platform, and where multi-factor authentication is available we strongly recommend you enable it. Notify us promptly at security@zetld.io if you become aware of, or suspect, any unauthorised access.

Where you access the platform as a conveyancer, law firm, agency, or other professional user, you represent that you are acting in a professional capacity, or under the supervision of a qualified practitioner, and that you hold any registration or licence your use requires. Where a buyer or other consumer accesses a Report or Brief, they do so as a recipient of information — not as a client of Zetld.

11. Customer data and AI processing

You retain ownership of contracts, documents, and other content you upload to the platform ("Customer Data"). You grant Zetld a non-exclusive, worldwide licence to host, process, transmit, and analyse Customer Data solely to provide the platform, generate outputs for you, operate and secure the service, and meet our legal obligations.

The platform uses artificial intelligence — including third-party large language model providers — to generate outputs. AI outputs are technology outputs, not legal advice, and may contain errors. You are responsible for reviewing outputs before relying on them and for ensuring any onward use complies with applicable law and your professional obligations.

We do not sell Customer Data. We do not use identifiable Customer Data to train third-party foundation models. Full detail on data handling — including hosting in AWS Sydney (ap-southeast-2), subprocessors, and cross-border processing — is set out in the Privacy Policy.

Retention. How long we keep Customer Data, generated outputs, and account records — and how deletion works — is governed entirely by the retention section of the Privacy Policy. No retention period is fixed by these Terms.

12. Scope of analysis: jurisdictions, instruments, and form editions

The platform analyses Australian residential contracts for the sale of land, together with the statutory disclosure documents and annexed evidence that accompany them, in the jurisdictions we support at the relevant time. The jurisdictions available to you are shown in the platform. Analysis is performed against the primary instruments governing sale and disclosure in each jurisdiction, which currently include:

• New South Wales — Conveyancing Act 1919 (NSW) and the Conveyancing (Sale of Land) Regulation 2022 (NSW), including prescribed documents and vendor disclosure; strata and community schemes legislation where applicable.
• Victoria — Sale of Land Act 1962 (Vic), including the section 32 vendor statement and its required disclosures, and the Owners Corporations Act 2006 (Vic) where applicable.
• Queensland — the seller disclosure regime under the Property Law Act and the Body Corporate and Community Management Act 1997 (Qld), together with building, planning, and pool-safety disclosure requirements.
• South Australia — Land and Business (Sale and Conveyancing) Act 1994 (SA) and its regulations, including the Form 1 vendor statement, and community titles legislation where applicable.
• Western Australia — the offer and acceptance contract read together with the separately incorporated joint general conditions, and strata titles disclosure requirements where applicable.
• Tasmania — Conveyancing and Law of Property Act 1884 (Tas) and strata titles legislation where applicable.
• Northern Territory — the approved form contract and unit titles disclosure requirements where applicable.
• Australian Capital Territory — Civil Law (Sale of Residential Property) Act 2003 (ACT) and the required documents under that Act.

Analysis also covers the federal overlays that apply regardless of jurisdiction, including foreign resident capital gains withholding and GST at settlement withholding, to the extent the relevant fields and notices appear in the documents provided.

Form editions. Standard-form contracts and statutory forms are periodically amended, superseded, or re-issued. The platform is keyed to the form editions current at the time of analysis. Where a document appears to be a superseded edition, a non-standard form, a heavily amended form, or a form we do not recognise, the output will say so and the analysis should be treated as indicative only.

Changes in the law. Legislation, regulations, and prescribed forms change. We update our reference data on a reasonable-efforts basis, but we do not warrant that any output reflects the law or form edition in force on any particular date. An output is a point-in-time analysis, not a continuing legal position.

Out of scope. Unless expressly agreed in writing, the platform does not analyse commercial, retail, industrial, rural or agricultural sale contracts, leases, or business sale agreements; and it does not provide valuations, tax or financial advice, structural or pest inspection, planning approvals, or a substitute for official title, plan, or authority searches.

13. Professional responsibility and independent verification

The platform is an assistive tool. It is designed to be used as one input into a professional review process, not as the sole basis for any advice, recommendation, or decision. Where the platform is used by a conveyancer, law firm, or other professional, that professional retains full and undiminished responsibility for the advice they give their client. Nothing about using the platform delegates, shares, or reduces that responsibility, and this is consistent with the guidance issued by Australian professional bodies on the use of artificial intelligence in practice.

You must independently verify extracted information, references, dates, and figures against the original contract and disclosure documents before relying on them. Where an output is marked as low confidence, escalated, unverified, or requiring review, that marking forms part of the output and must not be removed, suppressed, or ignored when the output is passed to another party.

Where a Report or Brief is provided to a buyer, seller, or agent, it is general information about the documents analysed. It is not legal advice and it does not replace obtaining advice from a qualified conveyancer or legal practitioner about the recipient's own circumstances.

13A. Zee, our voice AI assistant

Zee is an AI-powered voice assistant available when reviewing a Report or Brief on the platform. Responses are generated by artificial intelligence and are for general informational purposes only. They are not legal, financial, or professional advice, and no solicitor-client relationship is formed with Zetld or any legal practitioner through Zee.

Recording and consent. Calls with Zee are recorded. Zee tells you this at the start of the call. By continuing the call after that notice, you consent to the recording.

What Zee will and won't do. Zee gives general information about Australian property conveyancing and the Zetld platform. It is designed to decline giving a determination on your specific legal position, and it will not do so for a buyer or other member of the public under any circumstance. Where you access Zee as a licensed conveyancer or solicitor, Zee may share its own reasoning on a matter you describe to help inform your thinking — this is always identified as reasoning, not a conclusion, and does not reduce your own professional responsibility to independently verify it, consistent with section 13 above.

Accuracy. Like other AI outputs on the platform, responses from Zee may contain inaccuracies, omissions, or out-of-date information and must not be relied upon as the sole basis for any decision.

Data handling. Call audio may be transmitted to a third-party voice AI provider to generate a response. Handling of that data, including where it is processed and how long it is retained, is described in our Privacy Policy.

14. Acceptable use of the platform

You must not, and must not permit any user to:

• Upload content you do not have the right to upload, or content that infringes any third-party right.
• Use the platform to provide legal advice to a third party, or to hold Zetld out as providing legal advice.
• Reverse-engineer, decompile, or attempt to extract the underlying models, prompts, or training data.
• Bypass rate limits, usage caps, or security controls.
• Resell, sublicense, or make the platform available to third parties except as expressly permitted by your subscription.
• Use the platform to build a competing product, model, or dataset.
• Use the platform in breach of law, including anti-money laundering, sanctions, privacy, or professional-conduct rules.

15. Fees, billing, and payment processing

Website vs. platform. The zetld.io marketing website does not itself process payments or store payment card details. When you select “Login” or otherwise access the Zetld platform from this website, you are directed to the Zetld platform, which is operated by Zetld on the same domain. Platform fees, subscriptions, and checkout are governed by the pricing and checkout terms presented on the platform at the time of purchase.

Payment processor. Payment processing on the platform is handled by Stripe, Inc. and its affiliates ("Stripe"). Stripe collects payment method details directly; Zetld does not store full card numbers or primary account numbers. Stripe's handling of your data is subject to its own privacy policy and terms, in addition to ours.

Authorization and recurring billing. When you complete a purchase on the platform, you authorise Zetld (via Stripe) to charge the payment method you provide for the amount shown, plus any applicable taxes. Subscriptions renew automatically for the same term unless cancelled before the renewal date. We may adjust pricing on notice given at least 30 days before the next renewal.

Failed payments, refunds, and disputes. Stripe handles payment retries and failed-charge processing according to the settings configured on the platform. Refunds and billing disputes are handled in accordance with the refund policy displayed at checkout, or any separate written agreement between you and Zetld. Before initiating a chargeback or payment dispute, you agree to contact us first at billing@zetld.io to give us a reasonable opportunity to resolve the issue.

Taxes. Unless stated otherwise, platform fees are in Australian dollars and exclusive of GST, VAT, and other applicable taxes, which you are responsible for paying. The platform will display tax-inclusive amounts where tax collection is required at the point of checkout.

16. Availability, suspension, and termination

We aim to make the platform available on a substantially continuous basis but do not guarantee uninterrupted or error-free operation. Planned maintenance, third-party outages, and force-majeure events may cause interruptions.

We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or if we reasonably believe your use poses a security, legal, or reputational risk to Zetld or other users. Where practical, we will give you notice and an opportunity to remedy the breach.

On termination, your right to use the platform ends. We will make Customer Data available for export for a reasonable period (typically 30 days) before deletion in accordance with the retention rules in the Privacy Policy.

17. Warranties

To the maximum extent permitted by law, the platform and any AI outputs are provided on an "as is" and "as available" basis. Zetld does not warrant that the platform will be fit for a particular purpose, error-free, complete, or that AI outputs will be accurate. You are responsible for your own professional judgement and for verifying outputs before relying on them.

18. Nature of the Beta Program

Beta features and pre-release versions of the platform are provided for evaluation and feedback purposes. They may:

• Be incomplete, contain bugs, or produce unreliable results.
• Change materially, be renamed, or be withdrawn without notice.
• Not be covered by any service-level commitment.

Registering interest in the Beta Program does not guarantee acceptance, and Zetld has no obligation to launch, commercialise, or continue any beta feature.

19. Confidentiality of pre-release materials

Information you receive as part of the Beta Program — including features, screenshots, roadmap, pricing, benchmarks, and documentation — is Zetld's confidential information. You must not disclose it to any third party or use it for any purpose other than evaluating the platform, until Zetld makes the relevant information public. This obligation continues for two years after the earlier of your withdrawal from the Beta Program or the feature becoming generally available.

20. Feedback

If you provide feedback, suggestions, or ideas about the platform, you grant Zetld a perpetual, irrevocable, worldwide, royalty-free licence to use that feedback for any purpose, including building and improving products. You are not entitled to compensation for feedback.

21. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Competition and Consumer Act 2010 (Cth) or any equivalent state or territory law that cannot lawfully be excluded, restricted, or modified. To the maximum extent permitted, our liability for a failure to comply with a consumer guarantee is limited, at our option, to re-supplying the relevant service or paying the cost of having it re-supplied.

22. Limitation of liability

To the maximum extent permitted by law, Zetld is not liable for any indirect, consequential, special, punitive, or exemplary loss, or for any loss of profits, revenue, business, goodwill, opportunity, data, or anticipated savings, arising out of or in connection with these Terms, the website, the AI chat, the platform, or any AI output — whether in contract, tort (including negligence), statute, or otherwise.

Zetld's total aggregate liability arising out of or in connection with these Terms is capped:

• for use of the website and AI chat (Part A) and Beta Program participation (Part C) — at AUD $100; and
• for use of the platform (Part B) — at the fees paid or payable by you to Zetld in the 12 months preceding the event giving rise to the liability, or AUD $100 if no fees are payable.

This clause is subject to section 19.

23. Indemnity

You indemnify Zetld against any loss, damage, cost, or expense (including reasonable legal costs) suffered or incurred as a result of: (a) your breach of these Terms; (b) your misuse of the website, AI chat, or platform; (c) content you upload or submit that infringes a third-party right or breaches law; or (d) your negligent or wilful act or omission.

24. Changes to these Terms

We may update these Terms from time to time. Changes take effect when the updated Terms are published on this page, and we will update the "Effective date" at the top. For material changes affecting platform customers (Part B), we will also give notice through the platform or by email at least 30 days before the change takes effect, where reasonably practicable. Your continued use of the website or platform after changes take effect constitutes acceptance.

25. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them.

26. General

Entire agreement. These Terms (together with the Privacy Policy and any separate written agreement between you and Zetld) form the entire agreement between the parties on the subject matter and supersede any prior understandings.

Severability. If any provision is held to be unenforceable, it is severed to the minimum extent necessary and the rest of the Terms remains in force.

No waiver. A failure to enforce a provision is not a waiver of that or any other provision.

Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets on notice to you.

Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control.

Notices. Notices to Zetld must be sent to legal@zetld.io. Notices to you may be sent to the email associated with your account or, for website visitors, posted on this website.

27. Contact

Questions about these Terms:

• General & legal: legal@zetld.io
• Billing: billing@zetld.io
• Privacy: privacy@zetld.io
• Security: security@zetld.io
• Entity: Zetld Ventures Pty Ltd (ABN 23 688 281 218)
• Location: Sydney, Australia